— arielle patrice scott

Culture. Company culture.

I thought of it as an annoying buzz word that everyone used to demonstrate how different their company was from everyone else. Special handshakes, fake company team-building activities, I considered it all fake bullshit. “Join us, we’re cool.”

But over the past couple weeks, I’ve been thinking about what I want to do next, what teams I want to join, how I want to contribute, who I want to be. The classic early twenties anxieties and insecurities…

And in all of this one thing I never did was think about who I didn’t want to become, where I didn’t want to belong to, etc. It didn’t need articulation. I just had a negative feeling about anything that didn’t mesh well with ya know, my heart.

So lately after talking to entrepreneurs, after working in different environments, after building and contributing to cultures on my own… I have to say I finally get it.

Culture isn’t what you do to retain your companies, it’s how you care about them and how we – the company – care about each other. Real companies that take culture seriously ask:

1. What do we and our employees want to do eventually?
2. What are all of our dreams/goals?
3. What do we all do when we’re done with work in our free time?
4. What projects excite us as a whole and individually?
5. What skills do we want to improve?
6. At what hours do we individually prefer to work, have meetings, grind it out with headphones in?

Great companies take time to ask these questions, and know these questions about their employees. Period. No bullshit necessary. And that is all, my friends.

Well not quite, stop saying “we” if you mean “you. Be real, homie. #jussayin

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So those of you not familiar, there’s something new bubbling up in Los Angeles under the Live Nation Entertainment umbrella. It sounds creative, it sounds innovative and it’s totally underground. It’s called Live Nation Labs, and if you’ve followed my tweets at all… I think I found love.

Live Nation Labs seems to be the startup under the big company tasked with coming up with new products. After the acquisition of the media measurement company, BigChampagne, Ethan Kaplan (Warner Bros.) and Joe Fleischer (BigChampagne) will be leading up the teams and they’re filling their chairs with super creative product people, engineers, marketers, scrappy generalists, etc.

Armed with a manifesto-like letter, they seem to be ready to do some serious damage and disrupt the space where Live Nation operates.

Cool, right?

This got me thinking, what are all of the crazy things they could do, should do and should avoid. The quick BIG idea I had this morning was to compete with a big player that no one is touching right now.

Go head to head with Eventbrite
You’re heard me! I’m totally biased because I started working on a product that disrupts this space, but Live Nation started and exists as an event promoter but they’re focus has always been on the HUGE events.

Whereas Eventbrite has existed as a ticketing service for smaller events and has owned this space comfortably for a while. With $80MM in investment capital and $100MM in actual revenue, there’s no way a small startup can go head to head with Eventbrite. But Live Nation can.

LN Labs should create a product that helps smaller events with promoting themselves. Smaller individual event promoters – nightclub promoters, party planners, non-profit fundraising event organizers, etc – have problems getting the word about their events.

An idea I played with called Eventmilk would give those who purchased tickets incentives to pass to their friends. For example, if you buy a ticket for an event, you’re given a link to spread to your friends and you get rewarded with a discount or gift when they buy their tickets. Simple product, tons of ways to build on top of it and more value than Eventbrite that just gives your ticket purchasers share buttons to talk about the event.

Just one idea, but I’ll keep posting here until I find out what’s actually going on within the labs!

P.S. I may not pursue Eventmilk. So if this sounds like an idea you cannot help but launch – GO FOR IT! Let me know how it goes and I’ll give you all the data I’ve collected up to this point.

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I turn 23 in a few hours.
That idea alone scares and excites the hell out of me.

Ten years ago, my 13-year-old self set some pretty high standards for us and I’m desperately trying my best not to disappoint her. With that in mind…

I wrote a love letter.
It’s addressed to a generation that kills themselves over and over again to change the world, a group of young people who will either end up on a corner somewhere evangelizing their ideas or ridiculously wealthy.

The ballsy motherfuckers that inspire me every single day.
You know, those kids.

If you’re one of them,
I wrote something for you.

It’s $1.

P.S. No editing, no one else reviewed this. It’s raw and just what came to my heart.

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Want to stop reading now? The answer is content.

Oh good, you’re still with me. The truth is if you want to start something where people do more than just buy from you and move the hell on, you need love. You need passion. You need fanatics.

Content is the only want to get those kinds of reactions.

And… all of the fluffiness around content aside. You need content if you care about growth. It’s free keeping your costs low. It spreads autonomously keeping your staff needs low. It retains customers. It gets picked up by major news outlets. You can monetize it. I mean… do I really need to say more?

Here’s how I did it for the GenJuice Tour in 2010.
1. Start with a story
2. Build the online foundation
3. Create a simple action for people to take
4. Start with the people that love you
5. Move to influencers
6. Create community through content
7. Be consistent
8. Monetize it

1. Starting with a story
Before starting anything, I like to sit down and come up with the story. The “WHY” for what I’m doing.

My GenJuice Tour story was I was a college senior who had to write a college thesis to graduate. My thesis was to test whether Gen Y was more entrepreneurial because we had to brand ourselves online.

A friend who was a DJ told me that if I was the true “rockstar” I said I was, I would go on tour to meet the entrepreneurial Gen Y leaders of America. Thus, the GenJuice Tour was born and that was our mission. 3-4 kids were going to hop into a car and tour the country.

2. Build your online foundation
So, I’m a broke college student with an idea to tour the country holding events meeting the top Gen Y leaders in the world. It’s now partly for my thesis, partly for an incredible once-in-a-lifetime experience.

What do I do first?

Ha! Start a blog, Facebook page, Twitter account, YouTube channel and just get the base for the project set up. Now I have somewhere to point people for the content I’m about to share.

3. Create a simple action for people to take
After you’ve created the places for people to go, you need to create a simple easy way for them to fall in love and take action. You need to tell the story clearly and give them one single way to get involved.

I did this in a few ways for the GenJuice Tour. My favorite was we created a photo album on Facebook with images of the different cities we were going to. We asked all of our friends to tag the young people that inspired them in the photos and we’d reach out to them to interview them on our GenJuice Tour blog.

There are probably 234298342342 single actions you can ask people that fall in love with your story to do. Hint: the first action should’nt involve money, if you want their hearts.

4. Start with the people that love you
You have family and friends for a reason. They will always support you, give you feedback, etc. If you’re like me and you always have something you’re working on, they are used to it.

The first thing I did with the GenJuice Tour was send out an email telling the story:

“I have no money. I have no car. But I’m going to tour the country with 3-4 people interviewing and connecting the nation’s youngest leaders and learning from them. Will you help me?”

Then I asked for a single action depending on how I thought they could help.

5. Move to influencers
If you have a damn good story, if you have some early traction from friends and family, don’t waste your time waiting for people to show up. Make a list of the people who will take your initiatives through the roof and start getting those introductions.

Brenton Geiser created a long list of Gen Y bloggers he was either connected to and/or could get connected to (the beautiful thing about influencers in a vertical is they typically know each other anyway!). He made those intros for us and soon we were getting written up by blogger after blogger after blogger. The blogs fueled the people who initially supported us and keep them excited (read: retained). Our little movement was going.

6. Create community through content
You have some momentum, you have people’s attention, you have a damn good story to tell. You should be creating content that continues to seed conversation and contribution.

If you have a good story, it’s likely you have a good problem that can be addressed consistently. With the GenJuice Tour, our community wanted to start businesses. They were eager to find out how to raise money, how to hire the right people, how to get their first clients. Of course, we could answer these questions directly – but that wouldn’t be too helpful. Instead we asked others with that knowledge to join the community and create content for us. We asked them to host Facebook office hours on our page.

On top of that, we knew our community wanted to be heard. They had stories to tell, too! So we became that platform for them. We asked them to contribute and we had over 100 contributors after the tour ready to tell the world about how they planned to change it.

The best companies create platforms where their customers/clients/etc can express themselves. Why do you think Tumblr, Facebook, Pinterest and all of the social media properties that allow you to “present” yourself do so well?

7. Be consistent
People change. Ideas change. But the key – that we missed with GenJuice – is your story or the reason you’re doing what you do should never change. Our story was around 3 kids hopping in the rental car touring the country connecting Gen Y leaders. That story moved around and our community didn’t understand it anymore.

This step is simple. Always remember your story.

8. Monetize it
You want to do what you love and get paid to do it? There are TONS of ways to monetize your content, dude. Lifestyle design bloggers come up with cool ways daily. Just look at how Appsumo took the course business and created a flash site/daily deal site model to it. Learn from the people who are making incredible amounts of money from content. Pinterest is using affiliate links with Skimlinks. There are tons of ways, just go out there and learn.

Point is, digital media makes it easy to start movements if you believe passionately in your story.

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My friends are concerned. Typically, they receive half naked models arriving at their doors toting an envelope enclosing an invitation requesting their presence at my birthday extravaganza weeks before the experience begins.

This hasn’t happened.
I turn 23 on Tuesday.

What do I want to do? What experience has my mind created in such short time?

Four Square.
No, nothing involving location-based applications.
The original.

I want 20-somethings and 30-somethings celebrating my birthday dressed in their best 80′s attire – we’re talking sweatbands, bright legwarmers, side ponies, the works – to throw red balls at each other for at least an hour to bring in the big 2-3 for me.

Join me and the other fools at Rockridge BART station on February 18, 2012 at 12PM – 3PM for the debauchery. Wear glitter. Wear bright colors. Wear chest hair and side burns, cuz shit’s about to get real.

p.s. I have no clue whether or not this parking lot will work. So if you have a better suggestion. Email me arielle(at)thearielle.com. In fact, if you want to come email me anyway so I can give you my algebra (that means my number).

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Was reading Ethan Kaplan’s blog post, I realized I actually hadn’t set real tangible goals beyond work for myself and this year. Shut up, I know it’s February… but here’s a look at last year and this year’s tangible goals (and yes, it’s totally cheating if these 2011 goals weren’t written down originally).

2011
1. Get GenJuice team full-time by March (made that happen, baby!)
2. Stick with one thing (yes, and took this a little too far)
3. Make money/earn revenue (right, so about that…)
4. Figure out what that love shiz was all about (found her, taking it slow ;) )
5. Take care of my family – specifically Feb. (def.)

2012
1. Blog more and finally write that book
2. Join an incredible startup team in LA
3. Create a profitable side project (Cravekits is looking like the one)
4. Create 2 monthly ongoing events like HEROES & Brunch.
5. Don’t run away from love. (not really a goal, but whatevs.)
6. Learn Rails well enough to build what I need
7. Dance hard to house music 2-3x a month.
8. Relax more on weekends.
9. Save enough to attach “owner occupant” to my job title.
10. Take care of my friends who are killing it! Do whatever I can to make it so we can enjoy insane amounts of Billecart.

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As Gen Y’ers…. all our lives we’ve been celebrated. All our lives we’ve been told how smart, intelligent, unique, etc etc we are. It’s just us.

We feed off of that positive reinforcement. We channel it and most of us create really cool shit from it really early on. We build companies. We build relationships. We go out there and we take over the fucking world, no looking back just go go go.

But because of the coddling, because of the hand-holding, because we were told we were the shit – it’s hard when things don’t turn out the way we planned, we don’t live the way we expected to or receive the things we thought we would.

Reality has the hardest right hook.

When you do something you’re proud of and you’re celebrated for it, it’s hard to continue to innovate especially when you’re young.

We are still just as talented as everyone says and thinks we are. We are still just as creative as we were when we were killing it. It’s just we are not invincible and stupid shit will happen to derail the efforts from the past.

It’s dangerous to live off of our pasts. One-hit wonders know this too well. It’s dangerous to read our own press. It’s dangerous to get comfortable.

Do big shit.
Forget that you did it.
Do big(ger) shit.
Forget you did it.
Do big(ger) shit…

Start from scratch. Ignore your previous achievements and kill them with new ones. Set bigger goals. Reinvent yourself. Go into a new industry.

Just sentences with actions, but I think some of you will make sense of them.

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Ecommerce = huge. Subscription commerce = awesome. There was a lot written on the topic a few months back especially with Sean Percival’s incredible post on it and Elizabeth Knopf (my official ROLE MODEL BECAUSE SHE’S SO DOPE!) wrote a lot on Quora about this topic.

I like my shiz simple and easy to take in with bourbon. So, here’s just a quick glimpse at this space mostly insight from Elizabeth/Sean.

WTF is subcom or subscription commerce?
Simply, people pay subscriptions to receive products on an ongoing basis. Think a wine of the month club.

What are the different kinds of subscription commerce companies?
1. Convenience – Delivering you products that you already have to buy on an ongoing basis. Think underwear, socks, laundry detergent, sexy toys anyone?, etc.
2. Sampling – Delivering you products to try or rent for a period of time. You keep what you want and pay the fee or you can send it back. This is great for discovery.
3. Novelty – This in some ways fits into convenience, but people opt in to receive highly curated products that are relevant to them. It’s less about convenience, and more about discovery of “cool”.

What are the top subscription commerce models?
1. Flat fee – You pay for membership monthly, you get the product monthly and that’s it.
2. Per product – You become a member and once a month you get access to the products selected for you that week. You get the products delivered and if you want to keep it, you can pay.

Who are some big companies in subscription commerce now?
Essentials: Manpacks, Guyhaus, MeUndies, Hoseanna, NetPlenish, PantyByPost, AdoreMe, Threadless 12club, RazWar, Trinkets

Beauty: Beautymint, Birchbox, Joliebox (U.K.), Loose Button, Carmine (U.K.)

Mens Fashion: Trunkclub, Bombfell, Hendricks Park

Womens Fashion/Shoes/Accessories: Style Mint, StitchFix, StylistPick, Shoe Dazzle, Sole Society, Just Fabulous, Jewel Mint

Food: Foodzie, Wine.com, Craft Coffee, Healthy Surprise, Farm Fresh To You, Paleo Pax, Steepster Select, Milk Made Ice Cream, Handmade Tea, Soup Cycle, Pressed Juicery, Graze, Doorstep Dairy

Baby & Parenting: BabbaBox, Citrus Lane, Little Passports, Bluum

Eco: Eco Emi, BlissmoBox,

Arts & Literature: Artsicle, Alula, Totapress, Just the Right Book, PapirMasse, Stack Magazines

Multi-Vertical & Misc: AMZN,THE THING, Quarterly.co, Not Another Bill (U.K.), Umba Box, Toys4Tails

Subcom Platforms: Member.ly, Order Groove

What are the cliches/trends in the space?
1. The products are delivered to your home.
2. The shipping is included.
3. Online questionnaires or personal consultations are used to “define your style”
5. Typically questionnaires for women
6. Typically consultations for men
7. Most have a “How It Works” page on their site
8. Most describe their process in three easy steps
9. Live chat is used to help get new customers through the funnel
10. Most boxes – especially the multi-vertical – are highly curated by influencers
11. Most collect emails significantly early in the customer acquisition process
12. Most rely on word-of-mouth and content for business to spread; no paid means of marketing the product
13. Most use the language “get started”
14. All subscriptions are under $100
15. The subscriptions are typically monthly, with many offering discounts for paying annually
16. The customer usually has a relationship with the company and the curators, but not with other customers.
17. Most focus on a particular consumer niche, very little B2B
18. Most build credibility through press and add the press logos at the bottom of the website…
(email me with your thoughts on this, btw — arielle(at)thearielle(dot)com., do you see other cliches? am i wrong on some of this?)

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with cravekits, we have one golden rule.
(that’s a big ass lie, we have HELLA golden rules).

but one of our favorites is we can only spend what we earn. too many people jump in and they invest too heavily into their new startup, events, project, etc.

only spending what you earn keeps things light, fun and most importantly, doesn’t add unnecessary restraints that make you inauthentic when you want people to buy from/work with you.

for example, if you invest heavily into a new project instead of slowly growing it using the money that comes in, you have PRESSURE to make it work and that PRESSURE carries over to your customer. an fyi, people don’t like bullies (under most circumstances…)

take your time and go all in after your customers have hopped in, too.

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okay, so i’ve been broke the majority of my life. it’s just a thing i’ve been used to. i grew up broke. i’m back to being broke. no biggie. but here’s why this is super important to where i am and where i’m going as an entrepreneur:

being broke affects the projects you take on and the projects you “wait” to start

in the past few months, i’ve taken on so many part-time things i’ve lost the time to really get creative. in fact, my free time switched from pure creativity/learning to finding more part-time things to make more money.

bullshit.

the truth is i have some very talented friends who are working on projects that give me intense startup envy and like SO MANY OTHER PEOPLE IN THE WORLD, i wonder why i cannot be like that. i wonder why i cannot start the super fun projects, make money from them and essentially “do what i love and watch the money follow”.

well, dipshit – i’m talking to myself and anyone else who feels that way – you have to fucking start those projects first in order to make some money from them. and that’s the huge takeaway, right? you need to press “GO” in order to do what you love and the money will follow.

working just to make money is draining and it takes away from the exciting work you CAN do to make money/happiness.

what do you do then if you’re broke and your goal is not just money, but money from doing what you love? you get scrappy, reduce your expenses and ask yourself “how can i make this happen?”. period. ask yourself: how can i eliminate rent? how can i reduce my expenses down to $XXX? what are 10 ways to get money in the next 2 weeks doing something i’m good at?

get scrappy. fucking start. and stop complaining about other people killin’ it. (yes still talking to myself and all that apply)

we have all the same resources at them, just find a way to take advantage of them.

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it’s that feeling i get when i’m starting to really like something, i’m getting confirmation left and right that i should move forward with it and i spend hours in the dead of night thinking about it.

that’s itchiness, that constant stickiness to my mind, always indicates i’m very excited about a new project and i’m about to give it the passion i reserve for just a few projects. ya know.. the ones like GenJuice and internshipIN.

(the beauty here is now i know what mistakes not to make. ;) )

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so, i’m reading Simon Sinek’s book right now, start with WHY. it’s a bit of fluff but it’s perfect for anyone looking to start a business and really wants to understand the power of “branding”. essentially, the best leaders/companies create “brands” by having a belief that they stand by. they have something that matters so much more than what they do and how they do it, and simon defines that as their “WHY”.

i spent some time thinking about the WHY for Cravekits. it really was a fun idea that my gf liked too. we’re a couple. we want to stay together & we love sex. why not pass this on?

so, what’s our WHY?
we want to keep couples excited about each other, including ourselves.

HOW?
by giving them an unique experience that comes in the form of a package once a month reminding them to spend time with each other, to do the things they did at the beginning or hell just a reminder to fuck!

WHAT?
a monthly kit of three unique sexy items (two of which they pick) that they pay for via a subscription.

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